sg778 Privacy Policy

This Privacy Policy ("Policy") is published by sg778 ("sg778," "we," "us," or "our"), the operator of the online gaming platform accessible at sg778.net. sg778 is regulated under the oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations as administered by the National Privacy Commission (NPC).

This Policy applies to all personal information collected from individuals who visit sg778.net, register an account, place wagers, participate in promotions, contact our support team, or otherwise interact with the sg778 platform in any capacity. By using sg778, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with sg778's Terms and Conditions and Responsible Gaming Policy. In the event of a conflict between this Policy and any other document, this Privacy Policy shall prevail with respect to data protection matters.

sg778 collects personal information that is necessary, relevant, and proportionate to our legitimate purposes as a licensed online gaming operator. The categories of personal data we collect include the following:

Account Registration Data:

• Full legal name as it appears on a valid Philippine government-issued ID;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Residential address (barangay, city/municipality, province, ZIP code);
• Email address and mobile number (Philippine format);
• Username and encrypted account password.

Identity Verification (KYC) Data:

• Scanned or photographed copies of valid Philippine government-issued IDs (e.g., PhilSys national ID, passport, SSS ID, UMID, driver's license, PRC ID, or voter's ID);
• Selfie or liveness verification image for identity matching purposes;
• Proof of residential address (e.g., utility bill, bank statement, barangay certificate);
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account registered under your name).

Financial & Transaction Data:

• Deposit and withdrawal history including transaction amounts, timestamps, and payment method identifiers;
• GCash account number, Maya account, bank account details (BPI, BDO, Metrobank, UnionBank), or cryptocurrency wallet address (USDT TRC20, Coins.ph) used for transactions;
• Wagering records, game history, bet amounts, and winnings.

Technical & Device Data:

• IP address and geolocation data at the time of login and transactions;
• Device type, operating system, browser type and version;
• Session data including login timestamps, session duration, and in-session activity logs;
• Cookies and similar tracking technologies (see Section 7).

Communication Data:

• Content of messages sent to sg778 via live chat support or email;
• Records of support tickets, complaints, and dispute correspondence;
• Survey responses and promotional opt-in preferences.

sg778 collects personal information through the following channels and methods:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in sg778 promotions;
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies when you access sg778.net on any device;
• From payment service providers — such as GCash, Maya, BPI, BDO, and other payment partners, who share transaction confirmation data with sg778 to reconcile deposits and withdrawals;
• From identity verification partners — third-party KYC service providers that assist sg778 in verifying the authenticity of government-issued identification documents;
• From fraud prevention and AML services — including third-party screening tools used to comply with PAGCOR's anti-money laundering (AML) obligations and the requirements of the Anti-Money Laundering Council (AMLC) of the Philippines.

sg778 uses the personal information we collect for the following specific, legitimate, and declared purposes:

1. Account creation and management — to register, authenticate, and maintain your sg778 player account, including processing login sessions and securing your account against unauthorized access;
2. Identity verification and KYC compliance — to verify that you are who you say you are, that you meet the 21+ age requirement mandated under Philippine gaming regulations, and that your account is not being used for fraudulent purposes;
3. Payment processing — to process deposits, withdrawals, and other financial transactions on your account through your chosen Philippine payment method (GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven CLiQQ, USDT TRC20, Coins.ph, or GrabPay);
4. Regulatory and legal compliance — to meet our obligations under PAGCOR's licensing conditions, the Data Privacy Act of 2012, the Anti-Money Laundering Act (AMLA), and all applicable Philippine laws and regulations;
5. Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, collusion, and other prohibited conduct as defined in our Terms and Conditions;
6. Customer support — to respond to your queries, resolve disputes, and maintain records of support interactions for quality assurance purposes;
7. Responsible gaming — to monitor your gaming activity for signs of problem gambling, to enforce self-exclusion or deposit limit requests, and to comply with PAGCOR's responsible gaming framework;
8. Marketing and promotions — to send you promotional offers, bonuses, and platform updates that we believe may be relevant to you, subject to your consent and opt-in preferences. You may opt out at any time;
9. Platform improvement — to analyze usage patterns, improve the sg778 user experience, and optimize platform performance based on aggregated and anonymized data.

Under the Philippine Data Privacy Act of 2012, sg778 processes your personal information on the following legal bases, depending on the purpose of processing:

• Consent — for marketing communications and non-essential cookies, where you have given us explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal;
• Contractual necessity — for account registration, payment processing, and game access, where processing is necessary to perform the contract between sg778 and you as a registered player;
• Legal obligation — for KYC, AML compliance, record-keeping, and regulatory reporting, where processing is required to comply with PAGCOR licensing conditions, the AMLA, the DPA, and other applicable Philippine laws;
• Legitimate interest — for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our legitimate business interests are balanced against your rights and do not override them.

sg778 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may, however, share your data with the following categories of recipients on a need-to-know basis, subject to appropriate data protection agreements:

• PAGCOR and Philippine regulatory authorities — as required by our operating license and applicable Philippine laws, including the Anti-Money Laundering Council (AMLC), the National Bureau of Investigation (NBI), and law enforcement agencies acting under lawful authority;
• Payment processors and financial institutions — GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other payment partners, to the minimum extent necessary to process your financial transactions;
• KYC and identity verification providers — accredited third-party service providers that assist sg778 in verifying player identities and conducting document authentication;
• Fraud prevention and AML screening services — third-party compliance tools used to screen player activity against sanctions lists and detect suspicious transactions;
• Game content providers — Pragmatic Play, PG Soft, Jili Games, and other certified game studios, to the limited extent required to authenticate your session and deliver gameplay. These providers do not receive your full identity data;
• Professional advisers — legal counsel, auditors, and accountants bound by professional confidentiality obligations, in connection with the operation of our licensed gaming business.

All third parties with whom sg778 shares personal data are required to process that data only for the specified purpose and in accordance with applicable Philippine data protection law. sg778 does not authorize any third-party service provider to use your data for their own independent marketing or commercial purposes.

sg778 uses cookies and similar tracking technologies to ensure the platform functions correctly, to secure your login session, and to understand how players use the site so we can continue improving the experience. The types of cookies we use are:

• Strictly necessary cookies — required for core platform functionality such as maintaining your logged-in session, storing your game preferences, and ensuring secure transaction processing. These cannot be disabled without impairing your ability to use sg778;
• Analytics cookies — used to collect aggregated, anonymized data about how users navigate sg778.net, including page views, session duration, and feature usage. This data helps us improve the platform. Enabled by default but may be opted out;
• Functional cookies — used to remember your language preference, display settings, and other personalization choices across sessions;
• Marketing and attribution cookies — used to track the source of your visit (e.g., which promotional link directed you to sg778.net) for internal campaign performance analysis. Enabled only with your consent.

You may manage or withdraw your consent to non-essential cookies through your browser settings at any time. Note that disabling strictly necessary cookies may prevent sg778 from functioning properly on your device. sg778 does not use cookies to share your personal data with third-party advertising networks or social media platforms.

sg778 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory requirements. Our standard retention periods are as follows:

• Active account data — retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required for AML compliance and regulatory record-keeping under Philippine law;
• KYC and identity documents — retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later, in compliance with AMLA record-keeping requirements;
• Transaction and financial records — retained for a minimum of five (5) years in accordance with PAGCOR licensing conditions and the requirements of the Bureau of Internal Revenue (BIR) of the Philippines;
• Customer support records — retained for three (3) years from the date of the last interaction or dispute resolution;
• Marketing consent records — retained for the duration of your account plus two (2) years following withdrawal of consent, to demonstrate compliance with consent requirements;
• Technical and session logs — retained for twelve (12) months for fraud detection and platform security purposes.

Upon expiry of the applicable retention period, sg778 will securely delete or anonymize your personal data so that it can no longer be used to identify you. Where data is anonymized rather than deleted, it may be retained indefinitely for aggregated statistical analysis.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sg778. You may exercise any of these rights by contacting sg778 customer support via live chat or at [email protected]:

sg778 will acknowledge all data rights requests within five (5) business days and will respond substantively within fifteen (15) business days of receipt. We may request proof of identity before processing a data rights request to ensure we do not disclose personal data to unauthorized parties.

sg778 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and sg778's servers;
• Encryption of sensitive data at rest, including stored KYC documents and payment method identifiers;
• Multi-factor authentication options for player account login;
• Role-based access controls ensuring that sg778 staff can only access personal data strictly necessary for their job function;
• Regular security audits, penetration testing, and vulnerability assessments of sg778's platform infrastructure;
• Intrusion detection systems and 24/7 monitoring of platform security events;
• Strict data handling procedures and confidentiality obligations imposed on all sg778 staff and third-party service providers with access to personal data.

Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. sg778 cannot provide an absolute guarantee against all security risks. In the event of a personal data breach that poses a real risk of serious harm to you, sg778 will notify you and the National Privacy Commission (NPC) within seventy-two (72) hours of discovery, in accordance with NPC Circular 16-03 and the DPA implementing rules.

sg778 is strictly an adults-only platform. In accordance with Philippine gambling regulations, sg778 services are available exclusively to persons aged twenty-one (21) years and above. sg778 does not knowingly collect personal information from any individual below the age of 21.

Age verification is conducted as part of the account registration and KYC process. If sg778 discovers or reasonably suspects that an account has been registered by or is being operated by a person under 21 years of age, that account will be immediately suspended, all associated balances (including winnings) will be forfeited, and any deposits received will be returned to the originating payment method after identity verification.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account with sg778, please contact us immediately via live chat or at [email protected] so that we can take appropriate action without delay.

sg778 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or platform functionality. The effective date of the current version is displayed at the top of this page and will be updated with each revision.

Where changes to this Policy are material — meaning they substantially affect the way we collect, use, or share your personal data — sg778 will notify registered players via their registered email address and/or a prominent on-platform notification at least fourteen (14) days before the changes take effect. For non-material changes, the updated Policy will be posted on this page without separate notice.

Your continued use of sg778 after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how sg778 protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way sg778 handles your personal data, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 at sg778.net — average first response under 2 minutes;
• Email: [email protected] — response within 2–4 business hours for data privacy matters;
• Written correspondence: Available upon verified request through live chat support.

If you are not satisfied with sg778's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent government authority responsible for enforcing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available at the NPC's official website.